Terms & Conditions

By making a reservation with Viet Holiday Travel, you will have agreed to accept the Terms & Conditions. Please read it carefully before you make a booking as they incorporate the basis upon which bookings are accepted by Viet Holiday Travel and it is important to you. Please note all the bookings are subject to availability at the time of reservation.

Deposit & Payment
A non refundable $200 per person is required at the time of booking when you select book the tour and a completed booking form should accompany your deposit. Receipt of a deposit will be taken as an understanding by Viet Holiday Travel that customers has read and agreed to be bound by the terms and conditions in this brochure. Balance of payment must be received no later than 60 days prior to date of departure. Price shown are for payment by cash. An additional surcharge will be applied to the dollar amount paid by credit card or charge card. We reserve the right to cancel the booking without receiving full payment on due day and to apply the appropriate cancellation charges.

Travel Documents
A passport with minimum of 6 months validity is required for passengers traveling to all countries in our program. We will assist to apply tourist visa upon request and we can not guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. If passport are not received by Viet Holiday Travel 30 days prior to departure, the urgent Visa processing fee is subject to be charged.

Cancellation Policy
All cancellation must be made in writing to Viet Holiday Travel and will be subject to the following cancellation charges from the date the written notice is received.

* More than 60 days prior to departure, loss of deposit.
* 59-50 days prior to departure: forfeit 25% of total tour cost.
* 49-40 days prior to departure, forfeit 50% of total tour cost.
* 39-30 days prior to departure, forfeit 80% of total tour cost.
* 30 days prior to departure, forfeit 100% of total tour cost.

Amendment fee of $30 per transaction may apply if you want to alter or amend any confirmed bookings. The airline penalties may also apply.We reserve the right to reschedule or cancel the tour due to insufficient numbers and full amount of deposit and other payment will be refunded to you if the alternative travel dates are not accepted. If a tour is cancelled due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, we will refund all monies except cancellation fees levied by airlines and other third parties.

Baggage Allowance
The free checked baggage allowance for economy class passengers is normally 20kg per person in accordance with international airline regulations. Some airlines have increased luggage allowance. Any excess baggage charges will be at own cost of each and every passenger.

Travel Insurance
There is no insurance coverage for all our tours. We strongly recommend that all participants purchase a comprehensive travel insurance policy no later than when final balance is paid.

Health Requirements & Immigration
We accept no responsibility for any disease or infection which you may become infected as a result of your tour. Please check with your doctor for the vaccination if required. You must report any disability at the time of booking so we will assist the special needs of less mobile travelers but is not responsible in the event if unable to do so. We regret we can not provide individual assistance during the tour, a qualified companion must accompany with travelers who need such assistance. Passengers should be familiar with any visa requirements that may be applicable in the areas they intend visiting. Neither Viet Holiday Travel nor your travel agent accept no responsibility for passport and visa requirements and clients should be responsible for all entries. Exits, health and other documents required by laws.

Consumer Claims
We are doing everything possible to make your trip with us a perfect one. We also ensure that we deal with complaints effectively and efficiently. Should you not be satisfied at any time, you hereby agree to inform our local guide or other service provider on the spot immediately so that they can promptly resolved the problem. If you still not be satisfied with the results and wish to make a claim, your claim should be made in writing with supporting Documents and relevant receipts within 30 days of your return.

Tipping & Shopping
Tipping is a firm and expected in the travel industry today. The amount payable for each tour varies and will be shown in the tour exclusion list and subject to change at any time.

Shopping can be fun and entertaining experience in Asia in either local markets or government stores. Viet Holiday Travel and its staff and employees are not qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail shops visited. It is entirely at our customers own risk at all times in all cases. The customer must use their own discretion.

Agent Responsibility
It is the travel agent’s responsibility to ensure all the documents such as invoice, itinerary details that issued by Viet Holiday Travel are correct and that clients are aware of all the details of cancellation and amendment conditions.

Limitation Of Responsibility
Viet Holiday Travel is responsible to you in making arrangement for the tour services including transportation, sightseeing, meals and accommodations. We do not accept liability in contract for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force or other events which are beyond our control. All bookings made for clients are made on the client’s behalf with service provider authorized by the tourism authority of that country.